Tim McShea
We have just won an MDS deal with the Administrative Office of Chicago Public Schools and the solution included Print Behavior Management with ROI. The customer shared with us that a major reason they went with Ricoh was the Print Behavior component of our solution. The ability to see analytics on how their clients were printing down to the application level was compelling. The ROI team has been a tremendous partner and demonstrated flexibility and a willingness to work with Ricoh and CPS to help us not only win the deal but to facilitate the analysis modules before the project was even approved formally. I would recommend working with ROI for any print behavior opportunities you have where customers are looking for a cost effective way to change print behaviors and drive print the least cost and appropriate print devices.
Strategic Solution Consultant
Chicago, IL
Jeff Middleton
I appreciate your help with Judson ISD. This account was in jeopardy prior to bringing in ROI. The ROI print manager solution saved the relationship and allowed us to rebuild to the point that we are now able to offer a fleet upgrade. The installation was one of the best that I have been a part of and appreciate the effort and expertise. In fact, due to the success, we are now working to implement the same solution in other accounts. I cannot emphasize enough the gratitude of the huge win here.
Professional Services – Solutions Consultant
San Antonio, TX
Trinidad Ynigez
ROI is an excellent solution to offer to our customers. It is easy to explain and easy for our customers to understand, and ROI’s short sales cycle fits directly within our existing sales process – and the ENTIRE solution counts towards services revenue. Because the majority of installations done remotely, our Solutions Analysts are not typically required to be on site and can focus their valuable time in more pressing directions. This allows me to sell more effectively in areas that are outside of Houston.
Solutions Consultant
Houston, TX
John Finley
ROI Print Manager has been very beneficial in my account base. The vertical market, in which I serve the majority of customers in Western Kentucky, is K-12 schools and Higher Education. I am excited that RICOH and ROI are partnering because it has given the customers I service a great tool to manage their printig. Print controls in education have become a high priority and, with ROI, we are able to provide this service. The assessment and proposal presentation that ROI completes for schools is eye-opening, highlighting savings and culture change.
Major Account Executive
Bowling Green, KY
Meghann Hampton Vamvas
ROI is a wonderful sales tool that creates a true total cost of ownership for a customer and a driving force for change management within the customer’s organization. ROI is a differentiator from the other print management tools that sells itself and an effective way to gain services revenue. ROI’s support and service team makes an easy vendor partnership.
Solutions Consultant
Louisville, KY
John LeBlanc
As Manager of Professional Services for Ricoh I rely on quality vendors, innovative products and superior support in order to guarantee solution success to our customers. The team at Print Control Software delivers in our marketplace daily before and after the sale which has often been the differentiator we’ve needed to win. Their understanding of our customers changing needs and their adaptability to Ricoh’s strategy sets the bar high for others to follow.
Manager of Professional Services Central District
Baton Rouge, LA
Adam Walker
ROI software has proven to be the best standard offering in the Western Tennessee, Arkansas, & North Louisiana marketplace for designing solutions for customers looking to identify assets, manage users, save print production costs, reduce waste, and deploy network output devices to their mobile/BYOD platforms. With ROI’s modular approach, we always have the necessary tools available – at a competitive price point – to provide a positive customer experience while meeting their functional expectations at a practical cost.
As a bonus, ROI’s subscription-based licensing model gives our customers the flexibility of requiring minimal IT overhead and a low, fixed monthly cost while providing factual information to help design, implement, and manage an enterprise-wide output management solution.
Commercial Solution Consultant
Bossier City, LA
John Reynolds
We have used the ROI software as an analysis tool and been very successful. The quality and depth of the data is excellent. It captures all the printers that are not on the network and every network printer too. It gives all the information to the client. ROI allows our clients to drive business changes with its reporting functions. The mobility piece is an excellent addition and gives our customers a complete print management system for now and the future.
Sales Manager
Louisville, KY
Lisa Harris-Prunier
I wanted to take a moment and thank you for the recent help you’ve provided in our targeted accounts throughout Eastern New Mexico. When approaching the City, County, Higher Education and Independent School District accounts, including ROI in the 3-D process has added great value as a differentiator and driver for services revenue. ROI is a cost effective way for our clients to see immediate value in the solutions we provide so that we can come out of the gates strong during more drawn-out implementations.
Thanks again for all of your hard work and dedication, I look forward to working with you going forward.
Account Executive
Albuquerque, NM
Jeff Corn
ROI has been a valuable partner of Ricoh for many years. I have used ROI Print Manger as a differentiator in a number of engagements that have set us apart from our competition as a value-add solution, that also eliminates the apples-to-apples price comparison. The ROI staff is very knowledgeable and helpful from the beginning of the sale to the implementation of the solution. Best of all it is a services-led solution that counts towards your PS Quota.
Solution Consultant
Las Vegas, NV
Annajane Clifton
I have found great success in Ricoh’s partnership with ROI. Their solutions provide many differentiators that substantially drive services revenue compared to other products in this market space. ROI delivers scalable, affordable options for both large and small companies alike. And, their extensive knowledge base and fast-acting sales and technical support teams help close deals and maintain a satisfied customer base. In short, working with ROI has been a great experience.
Solutions Consultant
Hurst, TX
Daniel A. Wainright, MBA
ROI Print Manager are great partners in helping our customers understand the current costs as a result of the end-users printing behaviour. The user printing analytics provided by their software allows us to create a sustainable business solution for future enterprise savings and an understanding on how to effectively manage the change to get there. Can’t recommend them enough!
Managed Services Specialist
Louisville, KY
Robert Hendryk
ROI Print Manager has been a critical addition to my sales portfolio. The solution provides a clear differentiation between what Ricoh can offer to our customers above and beyond the hardware piece. ROI tends to drive margin, profits and value into the agreements with our Clients, while providing ongoing reports that allow us to continue to track and uncover other revenue opportunities.
Senior Account Executive
Tucson, AR
Tim Whitmore
It’s very important when working with our solution partners that we have a strong working relationship and good communication. When we are involved in projects with ROI their support and follow up is great, the partnership we have given me the confidence to recommend ROI’s software to our clients.
Solutions Consultant
Agoura Hills, CA
Dan Massa
ROI has been a great tool for providing real value to my customers including an approach to behavioral modification and a true cost savings solution. In proposing the ROI solution, I have been able to show my customers a real benefit in cost recovery and the ability to reduce their operating expense. ROI solution also gives me cost justification that allows me to obtain more sales dollar volume. ROI has given me the tools necessary to a better solutions provider through hard dollar facts. Using ROI has enhanced my sales technique and provides me with a more professional approach to solving my customers run away document output expenses.
Major Accounts
Metairie, LA
Beth Hulgan
I have had the opportunity to place ROI Print Manager and ROI At the Device in both government and commercial accounts. Implementation is simple and the software is user friendly. The Print Control Software installers and technical support team are responsive and professional. In a short turnaround, clients will see the value of their investment.
Solutions Consultant
Albuquerque, NM
Garrett Adams
I have had the pleasure of working with ROI on multiple occasions and have found them very supportive in each engagement. Most of the time there are no problems with the software but when unforeseen issues have arisen they have always gone above and beyond to address them quickly. Having a great partner like ROI is invaluable and their support is top tier.
Area Process Program Manager
Austin, TX
Rose Stark
After working with ROI for the past several years I cannot say enough about the top notch support that I have received on every call. At times it has been a difficult path to resolution but they have never let me down.
Senior Solutions Analyst
Fairfax, VA